Privacy Policy - Geinforce

1. Introduction

Geinforce Technology Private Limited ("Geinforce," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software-as-a-service platform, APIs, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services. By accessing or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information Collection

We collect several types of information from and about users of our Services:

Personal Data

Personal Data refers to information that identifies you or can be used to identify you. We may collect the following categories of Personal Data:

Account Information: When you register for an account, we collect your name, email address, organization name, job title, and password.
Billing Information: If you purchase a paid subscription, we collect billing details such as billing address and payment method information. Note that we do not store full credit card information on our servers. Payment processing is handled by our secure third-party payment processors.
Profile Information: Information you provide in your user profile, such as profile picture, biography, or areas of interest.
Communication Data: Information you provide when contacting us for support, participating in surveys, or subscribing to newsletters.

Research Data

We collect and process the data you submit for analysis using our computational tools, which may include:

Molecular structures (e.g., SMILES strings, chemical formulas)
Protein structures
Text for analysis by our AI detection tool
Analysis parameters and configurations
Analysis results and generated reports

Usage Data

We automatically collect certain information about how you interact with our Services, including:

Log data (IP address, browser type, pages visited, time spent)
Device information (device type, operating system)
Feature usage patterns
Performance data (load times, errors)

3. How We Use Information

We use the information we collect for various purposes, including:

Providing and Improving Services

To provide you with access to and use of our Services
To process and fulfill your requests, such as performing molecular analyses
To improve and enhance our Services, including developing new features
To provide technical support and respond to inquiries
To personalize your experience with our Services

Communication

To communicate with you about your account or the Services
To send you updates, security alerts, and administrative messages
To provide information about new features, products, or services
To deliver marketing communications if you have opted in

Analytics and Research

To analyze usage patterns and trends
To monitor and improve the performance and security of our Services
To conduct research to improve our scientific models and algorithms

Legal and Security

To comply with legal obligations
To enforce our Terms of Service
To detect, prevent, and address technical issues, security breaches, or fraudulent activities
To protect the rights, property, or safety of our users or others

Important Notice About Research Data

By default, we do not use your submitted molecular structures, protein structures, or other research data to train our machine learning models or for any purpose other than providing the requested analysis. If you would like to opt in to allowing your anonymized research data to be used for improving our algorithms, you can do so in your account settings.

4. Information Sharing

We may share your information in the following circumstances:

Third-Party Service Providers

We share information with third-party service providers who help us operate, provide, improve, and market our Services, such as:

Cloud infrastructure providers that host our platform
Payment processors for subscription billing
Analytics providers to help us understand usage patterns
Customer support services
Email delivery services for communications

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

With Your Consent

We may share your information when you provide us with your consent to do so, such as when you choose to share your analyses with colleagues or publish results.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

Encryption of data in transit using TLS/SSL protocols
Encryption of sensitive data at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Monitoring and logging of system activities
Regular security training for our team members

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Security Certifications

Our security practices are regularly audited and comply with industry standards. We maintain:

ISO 27001 certification for information security management
SOC 2 Type II attestation for security, availability, and confidentiality

Breach Notification

In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws and regulations.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Retention Periods

Data Category	Retention Period	Reason for Retention
Account Information	For the duration of your account plus 30 days after deletion	To provide Services and account recovery
Research Data (molecular structures, analyses)	As long as your account is active; free accounts: 90 days; paid accounts: duration of subscription	To provide Services and allow you to access past analyses
Billing Information	7 years	Tax and accounting requirements
Usage Data	13 months	Service improvement and analytics
Communications	3 years after last interaction	Customer support and dispute resolution

Account Deletion

You can request deletion of your account at any time through your account settings or by contacting us. Upon deletion, your personal information will be removed from our active databases, though we may retain certain information in archived/backup copies for our records or as otherwise required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

For All Users

Access: You can access most of your personal information through your account settings.
Correction: You can update or correct your personal information through your account settings.
Account Deletion: You can delete your account through your account settings.
Marketing Choices: You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings.

For Users in the European Economic Area (EEA), United Kingdom, and Switzerland

Under the General Data Protection Regulation (GDPR) and similar laws, you have additional rights, including:

Right to Erasure: You can request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Right to Object: You can object to our processing of your personal information in certain circumstances.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you can withdraw your consent at any time.

For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have certain rights, including:

Right to Know: You can request information about the personal information we collect, use, disclose, and sell.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt out of the sale of your personal information, though Geinforce does not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights under California privacy laws.

Exercising Your Rights

To exercise your rights, you can:

Use the relevant controls in your account settings
Contact us at [email protected]
Submit a request through our contact form

We will respond to your request within the timeframe required by applicable law (generally within 30 days).

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience with our Services. Cookies are small text files that are stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies: Required for the operation of our website and Services. These cookies enable core functionality such as security, authentication, and session management.
Preference Cookies: Allow our website to remember choices you make (such as your language preference or login information) to provide a more personalized experience.
Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our Services.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements based on their interests.

Cookie Management

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies, accept cookies from specific websites, or accept cookies from all websites. However, if you disable cookies, some features of our Services may not function properly.

For more detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that we might have any information from or about a child under 16, please contact us at [email protected].

10. International Data Transfers

Geinforce is headquartered in India, and we have operations and service providers in various countries. Your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law when transferred internationally, including:

Implementing Standard Contractual Clauses approved by the European Commission for data transfers to third countries
Ensuring our service providers are certified under frameworks such as the EU-US Privacy Shield (where applicable)
Obtaining your consent for the transfer where required by law

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Sending an email to the primary email address associated with your account
Displaying a notice on our website or within our Services

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By email: [email protected]
By mail: Geinforce Technology Private Limited
Office No. 003, VBC Complex, B1 Building
Radheshwari Society, Bakori Road, Wagholi
Pune, Maharashtra 412207
India
By phone: +91 9834300355

For data protection inquiries specific to the European Union, you may contact our EU representative:

EU Data Protection Representative
Email: [email protected]