Frequently Asked Questions

Find answers to common questions about our tools and services. Can't find what you're looking for? Contact our support team.

Using Our Tools

Learn how to use ForceADME, GeinPredictor, and more

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Billing & Pricing

Questions about plans, payments, and subscriptions

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Account & Privacy

Managing your account and data security

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Technical Support

Troubleshooting and technical assistance

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Using Our Tools

ForceADME is our advanced tool for predicting ADME (Absorption, Distribution, Metabolism, and Excretion) properties of drug candidates. It works by analyzing the molecular structure of compounds to calculate over 45 physicochemical and pharmacokinetic properties.

The tool utilizes state-of-the-art algorithms and models trained on extensive datasets to provide accurate predictions. Simply input a molecule using the JSME molecular editor or by providing a SMILES string, and ForceADME will generate a comprehensive report of properties and predictions.

ForceADME provides high-quality predictions with accuracy rates averaging between 80-95% depending on the specific property being predicted. Our models are continuously trained and validated on large, diverse datasets of experimental data.

Each prediction comes with interpretations and methodology details that explain how the property was calculated. While these computational predictions are valuable for early-stage drug discovery, we always recommend experimental validation for critical decision-making points in your research.

The Boiled Egg plot is a predictive model that helps visualize and predict a compound's absorption in the gastrointestinal tract and its ability to cross the blood-brain barrier. The plot uses two physicochemical parameters: lipophilicity (WLogP) and topological polar surface area (TPSA).

On the plot, the white region (egg white) represents compounds with high probability of passive intestinal absorption, while the yellow region (yolk) represents compounds with high probability of brain penetration. This visualization helps identify compounds with desirable pharmacokinetic profiles early in the drug discovery process.

GeinPredictor uses advanced machine learning models trained on large bioactivity datasets to predict the interaction between compounds and specific biological targets. The tool analyzes molecular fingerprints and structural features to estimate binding affinity and potential bioactivity.

Our models incorporate data from ChEMBL, PubChem, and other public databases, as well as proprietary datasets. Predictions are provided as probability scores or estimated IC50/EC50 values depending on the target type and available training data.

Our AI Detection tool helps you evaluate whether compounds are likely to have been generated by AI models. This is particularly important as AI-generated molecules may look promising computationally but could have synthetic feasibility issues or other problems when brought to the lab.

The tool analyzes structural features and patterns that are characteristic of AI-generated molecules, providing a probability score and synthetic feasibility assessment. This helps researchers prioritize compounds that are not only promising in terms of predicted properties but also practical to synthesize.

Billing & Pricing

We offer several pricing tiers to accommodate different needs:

  • Free Plan: Limited access to basic tools with usage caps
  • Basic Plan: Access to core tools with moderate usage limits
  • Professional Plan: Full access to all tools with higher usage limits
  • Enterprise Plan: Custom solutions for organizations with specific requirements

Visit our Pricing page for detailed information on features and pricing for each plan.

Usage is generally calculated based on the number of molecules processed or analyses performed. Each tool may have specific usage metrics:

  • ForceADME: Each molecule analyzed counts as one usage credit
  • GeinPredictor: Each bioactivity prediction against a target counts as one usage credit
  • AI Detection: Each molecule evaluated counts as one usage credit

Usage limits reset monthly for subscription plans, and you can always view your current usage in your account dashboard.

Yes, we offer significant discounts for academic institutions, universities, and non-profit research organizations. Our academic plans provide all the features of our Professional plan at a reduced rate.

To qualify for academic pricing, you'll need to register with an institutional email address and may need to provide proof of your academic affiliation. Please contact our sales team for more information on academic pricing.

Account & Privacy

We take data security seriously and employ multiple measures to protect your information:

  • All data is encrypted in transit using TLS/SSL protocols
  • Sensitive data is encrypted at rest using industry-standard encryption
  • Regular security audits and penetration testing
  • Strict access controls and authentication mechanisms

For more details on how we protect your data, please review our Privacy Policy.

We store the molecular structures you submit to provide you with historical analysis access and to improve our services. This data is associated with your account and is not shared with other users.

If you're concerned about confidentiality, our Enterprise plans include options for data deletion after processing and signed confidentiality agreements. You can also manually delete any analysis from your history at any time.

You can request account deletion at any time from your account settings page. When you delete your account, we will:

  • Remove all personal information associated with your account
  • Delete all molecular structures and analysis results
  • Remove your account from our user database

In accordance with data retention regulations, we may keep certain information for a limited time in our backup systems, but this data is marked for deletion and is not used or accessed.

Technical Support

Our platform supports all modern browsers, including:

  • Google Chrome (recommended) - version 80 or newer
  • Mozilla Firefox - version 75 or newer
  • Microsoft Edge - version 80 or newer
  • Apple Safari - version 13 or newer

For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox.

All of our tools provide multiple export options for your convenience:

  • Excel (.xlsx): Comprehensive spreadsheet containing all data and predictions
  • PDF: Formatted report suitable for sharing or presenting
  • CSV: Raw data format for importing into other software

To export results, simply click on the "Export" button on the results page and select your preferred format. Enterprise users also have access to API endpoints for programmatic data export.

If you encounter any technical issues, we offer several support channels:

For Enterprise customers, we provide dedicated support channels with faster response times and priority issue resolution.

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